I am retyping it here in case you cannot read the picture.
We bought a pellet furnace from Pinnacle Stove Sales in Quesnel a number of years ago. We had some operational issues and contacted the business owner, Bruce Brigden a number of times.
He always answered our questions, gave us helpful advice, replacement parts as needed, personally serviced out furnace and even a new unit.
We finally decided to upgrade to a larger and more sophisticated furnace. Bruce was under no obligation to help us after this long time period but he made us a very fair exchange that we could not turn down. We are delighted with our new furnace and especially pleased with the customer service with a smile that Bruce and Pinnacle Stove Sales always gave us. We can honestly say that this is one business that went the extra mile to make us happy.